This policy outlines the guidelines and conditions governing cancellations, duplicate payment resolutions, and refund processing for donations and spiritual sankalps at Moksh Ichha Purti Shiv Dham.
Last Updated: September 2, 2026•Razorpay Processing: 5–7 Working Days
Refund Timeline & Mode of Reimbursement
Approved refunds are processed through our payment partner Razorpay and credited directly to the original source of payment (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days from the date of refund approval.
1. Nature of Spiritual Offerings & Voluntary Donations
Moksh Ichha Purti Shiv Dham is a sacred mandir institution. All financial contributions made on this website — including the 1.25 Lakh Narmadeshwar Shivling Maha Sankalp (₹1,100), Gau Seva, Annadan Seva, and general temple development donations — are voluntary religious offerings made out of devotion and faith.
Because funds collected are immediately deployed for daily religious rituals, holy puja samagri, temple maintenance, feeding cows (Gau Seva), and distributing free meals (Annadan), donations are generally non-refundable once receipted and utilized.
2. Cancellation Guidelines for Spiritual Sankalps & Sevas
We understand that exceptional circumstances may arise. Cancellation requests are handled according to the following guidelines:
Prior to Ritual Performance (Rescheduling / Cancellation)
If you have registered for a specific scheduled puja or sankalp and wish to reschedule or cancel it, please notify the Dham office at least 24 to 48 hours prior to the scheduled ritual date. We will gladly adjust your sankalp date or review your cancellation request.
After Ritual Performance (Non-Refundable)
Once the holy rituals have commenced or concluded, and the devotee's Name and Gotra have been invoked before Bhagwan Shivling, the religious seva is deemed completed. In accordance with customary spiritual traditions, no cancellations or refunds can be entertained thereafter.
3. Accidental, Duplicate or Excess Transactions
In the event of a technical anomaly during payment processing:
Duplicate Deductions: If your bank account is charged more than once for the same single sankalp or donation due to a network delay or gateway timeout.
Incorrect Amount Entered: If an unintended excess amount was accidentally processed online.
Failed Booking with Amount Debited: If the transaction was successful at the bank level but the booking failed on the platform.
Devotees should inform us within 7 days of the transaction date. Upon verification with Razorpay gateway records, the excess or duplicate amount will be refunded in full.
4. How to Submit a Refund Request
To request a refund for duplicate payments or eligible cancellations, please submit the following details via WhatsApp or Phone to our helpdesk:
Required Details for Verification:
Devotee Full Name and Registered Phone/WhatsApp number
Razorpay Payment ID / Transaction Reference ID (e.g., pay_XXXXX)
Date and Exact Amount of Transaction
Screenshot or copy of the bank transaction / debit message
Brief explanation of the reason for refund request
